Smodin Help Center

Find answers to common questions about accounts, subscriptions, payments, technical issues, and more.

Common Questions

My account does not exist

Accounts are created with the email you used at checkout. Use the Forgot Password option on the login screen to find which email is associated. If it still cannot find your email, please contact our support team.

I did not receive the email

Too many password reset requests

How do I change the email on my account?

How do I subscribe?

Visit the pricing page, select your plan and currency, then sign up or log in and complete payment. You can start using Smodin right after.

Where can I cancel my subscription?

When can I cancel to avoid being charged?

Do you offer refunds?

Can I switch payment currencies?

No. You would need to cancel your current subscription and create a new one in the desired currency. Contact us if you need assistance switching.

I was charged the wrong amount

The rewriter, translator, or plagiarism checker is not working

First, try again — a single request can sometimes fail. We can also experience downtime of up to about one hour. If the issue continues after that, please contact support and we will address it as soon as possible.

Other applications are not working

Do you save my text content?

How do I upgrade my browser?

For the best experience, use an up-to-date version of Chrome, Firefox, Safari, or Edge. Outdated browsers can cause tools to fail.

How do I contact support?

Having trouble?

Still Need Help?

Include a screenshot and the email you use to log in. We’ll get back to you as soon as possible.